Privacy Policy

To provide a seamless shopping experience and comply with regulatory mandates, we collect the following types of information:

• Personal Identification: Full name, contact number, email address, billing or delivery address, and date of birth or anniversary (for celebratory rewards).
• Statutory Documents (KYC): Government-issued identification such as PAN Card or Aadhaar Card copies, mandated by the Income Tax Department for high-value cash or digital transactions.
• Financial Details: Bank account numbers, UPI IDs, or transaction references, collected specifically for scheme payments, gold buyback payouts, or custom order bookings.
• Transaction Data: Purchase history, invoices, Swarna Sanchay participation records, exchange and repair records.
• Security Data: Video recordings captured via CCTV surveillance inside our physical showrooms, for safety, asset protection, and anti-fraud purposes.
• Communication & Website Data: Enquiries and messages submitted through our website, and technical data such as IP address, browser type and pages visited, collected via cookies and analytics.

We use the collected information strictly for legitimate business and legal purposes, including:

• Processing invoices, verifying payments, and managing custom orders.
• Administering and maintaining accurate records for the Swarna Sanchay 11+1 Monthly Jewellery Scheme.
• Sending scheme payment reminders, transaction receipts, and order status updates via SMS, WhatsApp, or email.
• Sharing updates about new collections, seasonal promotions, store milestones, and festival offers — customers may opt out at any time.
• Complying with statutory accounting, anti-money laundering (AML), and taxation laws of India.

We will not use your personal data for purposes beyond those stated without your consent.

We implement stringent security protocols to ensure your data is safe with us:

• Restricted Access: Physical documents such as PAN copies are securely archived, and digital data is restricted to authorised personnel on a need-to-know basis.
• No Commercial Selling: Rupomoyee Jewellers does not rent, sell, or trade your personal or financial data to third-party marketing agencies.
• Secure Transactions: All digital payments at our counters or through online gateways are encrypted using industry-standard protocols.
• Secure Destruction: Physical records are securely destroyed after the required statutory retention period.

While we take all reasonable steps, no system is completely immune to risk. Please report any suspected data breach to the manager of your nearest showroom immediately.

Your information is shared only under specific, necessary conditions:

• With authorised government bodies, tax auditors, or legal authorities when required by Indian law.
• With trusted service providers — such as bulk SMS/WhatsApp gateways or banking partners — strictly to execute transactional operations for our stores, bound by confidentiality obligations.
• In the event of a merger, acquisition or business transfer, only to a successor entity operating under equivalent privacy protections.

Our website may use cookies and similar technologies:

• Essential Cookies: Required for core website functionality. These cannot be disabled.
• Analytics Cookies: Help us understand visitor interaction through anonymised, aggregated data.
• Preference Cookies: Remember your settings for a more personalised experience.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

As our valued customer, you hold the following rights regarding your personal data:

• Right to Access: Request details of the personal data we hold about you.
• Right to Correction: Request correction of incorrect phone numbers, spelling errors, or other inaccurate information.
• Right to Opt-Out: Unsubscribe from promotional marketing messages at any time.
• Right to Withdraw Consent: Where processing is consent-based, you may withdraw consent at any time, subject to our legal retention obligations.

To exercise any of these rights, please contact the showroom manager at any Rupomoyee showroom, or call: Berhampore +91 94741 51242 · Beldanga +91 94344 65213

We retain personal data only for as long as necessary to fulfil the purpose of collection and our legal obligations:

• Transaction Logs & KYC Proofs: Retained as long as legally required under Indian tax laws for auditing purposes.
• CCTV Footage: Security surveillance recordings are automatically overwritten after a standard retention window (typically 30 to 90 days), except where required for legal investigations.
• Marketing Opt-In Records: Retained until you opt out or request deletion.
• Website Analytics: Retained in anonymised form only.

For privacy concerns, questions, or complaints, please contact the manager at any of our showrooms:

• Berhampore: +91 94741 51242 — 301 Netaji Road, Khagra, Berhampore 742103
• Beldanga: +91 94344 65213 — Station Rd, Chapakhana More, Beldanga 742133
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• Rejinagar: +91 94753 02307 — Dadpur High School Rd, Rejinagar 742189

We will acknowledge your grievance within 48 hours and aim to resolve it within 15 business days.

Registered Office: Station Road, Chhapakhana, P.O. & P.S. Beldanga, Murshidabad, West Bengal — 742133 · CIN: U14290WB2020PTC240657 · GSTN: 19AAKCR5335G1Z4